Privacy Policy

Tezign (Shanghai) Information Technology Co., Ltd. ("Tezign", "we", "us", or "our") is committed to protecting user privacy. In accordance with applicable laws, regulations, and industry standards, we have adopted this Tezign Website Privacy Policy (this "Privacy Policy") to explain how we collect, use, share, transfer, disclose, retain, and protect personal information when you use our products and services, and how you may access, correct, or delete that information.

This Privacy Policy applies only to products and services provided by Tezign. It does not apply to products or services provided by third parties, which are governed by the applicable third party's own terms and privacy policy. Please protect your personal information and provide it to third parties only when necessary.

This Privacy Policy primarily applies where we act as a personal information processor in operating the Tezign website and providing user accounts and related product features. Where we process data on behalf of an enterprise customer, the applicable contract, data processing agreement, or other specific agreement between Tezign and that customer will take precedence. The enterprise customer is responsible for providing required notices to relevant individuals and obtaining any necessary authorization or consent.

The categories of personal information involved, and the ways in which that information is processed, may vary by product, feature, account type, and use case. We process personal information only within a reasonable and necessary scope based on the features you actually use. Additional notices may be provided through product pages, interactive prompts, pop-ups, or supplemental rules.

Please read this Privacy Policy carefully before accessing or using our products and services. By using our products or services, you acknowledge that you have read and understood this Privacy Policy, including any updates made in accordance with the section titled "How This Policy Is Updated".

If you have questions about this Privacy Policy or our processing of personal information, contact us at support@tezign.com or through our online customer service. If you do not accept this Privacy Policy, please stop accessing or using the relevant products and services.

Personal information means information recorded electronically or by other means that, alone or in combination with other information, identifies a particular natural person or reflects the activities of a particular natural person. It does not include anonymized information.

Sensitive personal information means personal information that, if leaked or unlawfully used, could readily infringe a natural person's dignity or endanger personal or property safety. It includes biometric identifiers, religious beliefs, specific identities, medical and health information, financial accounts, location and movement data, and personal information of minors under the age of fourteen.

In this Privacy Policy, "processing" includes the collection, storage, use, handling, transmission, provision, disclosure, and deletion of personal information. Anonymized information is not personal information. De-identified information that can still identify a particular natural person when combined with other information remains protected as personal information. We generally do not require sensitive personal information for standard website functions. If a feature requires sensitive personal information, we will explain why it is necessary and how it may affect your rights and interests, and will obtain separate consent or rely on another lawful basis as required by law. We process only the minimum personal information necessary for the products and features you use; the applicable feature, interface, or specific notice will describe the details.

The personal information involved in this Privacy Policy includes:

• Basic personal information: personal name, phone number, work email, company name, position, location;
• Personal Internet access records: web browsing records;

We will collect and use your personal information for the following purposes:

1. Personal information required for core functions

Some core functions require us to collect, retain, and use certain personal information. If you do not provide the required information, you may be unable to register an account or use those core functions, but you may still browse publicly available pages as a visitor. These functions include:

1. Account registration

To create and use an account, select [Register/Login] in the upper-right corner of the website and register using an email address or mobile phone number.

(1) If you register or log in by email, you must provide an email address that belongs to you. We will send a verification message to confirm that the address is valid.

(2) You are responsible for setting and securely maintaining your password.

2. Responding to inquiries

If you have questions about our products or services, need support, or wish to explore a business relationship, you may contact our online customer service.

3. Providing product features and processing user content

(1) When you use content generation, content processing, file upload, intelligent Q&A, or related features, we process the inputs, files, instructions, and corresponding outputs you submit as necessary to carry out your requests, return results, and provide those features. The precise scope of processing depends on the products and features you use.

(2) Do not enter or upload personal information unrelated to the intended purpose, sensitive personal information, important data, or information you are not authorized to provide. Before providing another person's personal information, ensure that you have a lawful basis and have given any required notices.

(3) For content submitted by enterprise customers through business Accounts, we generally provide the Services under the customer's instructions and the parties' agreement. The enterprise customer determines the purpose and means of processing and is responsible for ensuring that its processing of personal information complies with applicable law.

4. Protecting accounts, systems, and services

We may process accounts, logs and abnormal behavior information to detect and handle faults, prevent fraud, attacks, abuse and other behaviors that endanger network or data security, and fulfill legal obligations such as network security and log retention.

5. Analyze and improve products and services

(1) We may conduct statistical analysis on service usage, functional performance and feedback to understand the operating status of the service, troubleshoot problems, improve user experience and develop new features. We will give priority to using aggregated, de-identified or anonymized information to carry out relevant analysis; if anonymized information no longer identifies a specific individual, it can be used in accordance with the law.

(2) If user content that can identify a specific individual needs to be used for model training, product development or other new purposes beyond the scope necessary to provide current services, we will notify you separately in accordance with applicable laws and specific scenarios, and obtain your consent when required by law.

6. Communicating with you

We may use your contact information to send account verification, service changes, or product-related notifications. You can stop receiving it by following the unsubscribe method in the message or by contacting us.

7. Comply with laws and protect legitimate rights and interests

We may process relevant personal information as necessary to comply with legal obligations, respond to lawful requests from competent authorities, resolve disputes, and protect the personal or property safety and lawful rights and interests of users, Tezign, or third parties.

(II) As permitted by applicable law, we may collect and use personal information without obtaining your consent in the following circumstances:

1. Where necessary for us to perform statutory duties or obligations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and execution of judgment;
5. Where necessary to protect the life, property, or other significant lawful rights and interests of an individual and it is difficult to obtain that individual's consent;
6. Where the individual has made the personal information publicly available;
7. Necessary to enter into and perform a contract at your request;
8. Where personal information is collected from lawfully disclosed sources, such as lawful news reports or government disclosures;
9. Necessary to maintain the secure and stable operation of the products or services, including identifying and resolving failures;
10. Where necessary for lawful news reporting;
11. Where necessary for an academic research institution to conduct statistical or academic research in the public interest, provided that personal information contained in externally disclosed results is de-identified;
12. Other situations specified by laws and regulations.

(III) Rules for the use of your personal information

1. We use collected personal information in accordance with this Privacy Policy and as necessary to provide the relevant products and services.
2. After collection, personal information may be stored in our back-end systems and analyzed for internal, non-commercial purposes in accordance with this Privacy Policy.
3. Unless you delete the information or use available settings to refuse further collection, we may continue processing personal information you provide for as long as you use the relevant products or services. When you close your account, we will stop using and will delete or anonymize your personal information, except where retention is required by law.
4. If we intend to use personal information for a purpose not described in this Privacy Policy, or to use information collected for one purpose for another purpose, we will notify you in advance and obtain consent where required by law.

1. Cookies are small text files stored on a computer, mobile device, or other terminal when a user accesses or uses a service. They may be used to recognize a device or browser, maintain login status, remember preferences, protect account and service security, measure service usage, and improve the user experience. Cookies do not ordinarily identify a natural person on their own; where cookie data can identify a person when combined with other information, we protect it as personal information.
2. We use cookies to keep the website functioning, understand service usage, and support promotional activities. We do not use cookies for purposes beyond those described in this Privacy Policy. Most browsers accept cookies by default, but you may change your browser settings to reject or delete them. If you delete cookies, you may need to reset preferences each time you visit the Tezign website, and previously stored settings may be lost.
3. Depending on the features enabled, we may use strictly necessary cookies for login, account security, and page operation; functional cookies that remember language, region, and other preferences; and, where legally required consent has been obtained, cookies that measure promotional effectiveness.
4. Some cookies may be set by third parties that provide analytics, content delivery, customer support, or other technical services. Those parties process relevant information under their own privacy terms. You may manage non-essential cookies through browser settings, cookie controls, or choices presented on the website, although disabling certain cookies may affect some features.

(I) Sharing

We do not share your personal information with companies, organizations, or individuals outside Tezign and its affiliates except in the following circumstances:

1. With your consent or authorization, including consent or authorization given under this Privacy Policy or another applicable agreement or rule.
2. Where required by applicable law, legal process, or a binding administrative or judicial request.
3. At your request, where necessary to resolve a dispute between you and another party.
4. We may share personal information with our affiliates. An affiliate is an entity that controls, is controlled by, or is under common control with another entity, or that otherwise has or is subject to significant influence. We share only the personal information necessary for the purposes described in this Privacy Policy. If an affiliate intends to change the processing purpose, it must obtain any consent required by law.
5. Transaction counterparties: Where you enter into a transaction with another party, we may share information as provided in the applicable agreement. Sharing is limited to lawful, legitimate, necessary, specific, and clear purposes, and the counterparty may access only the information required for the transaction.
6. Suppliers and service providers: We may engage partners to provide services or perform functions on our behalf, such as email verification, analytics, or technical support. These partners may include cloud and hosting providers, content-delivery and network providers, communications providers, analytics providers, customer-support and security providers, and, where applicable, payment, invoicing, and transaction-processing providers. Access is limited to information necessary to perform the relevant function. We require service providers to process personal information only for agreed purposes and under appropriate security and confidentiality obligations.
7. Enterprise Account administrators: If you use an enterprise Account or register with an organization-owned email address, we may provide the enterprise customer or its administrator with Account ownership, member, permission, and organizational usage information needed to provision, configure, manage, and secure the enterprise Account. The administrator is responsible for its independent access and processing activities.
8. Your instructions: If you share content with another user, enable a third-party integration, follow a link to a third-party website, or instruct us to send information to a designated third party, we process the relevant information according to your action. Once information leaves the Tezign Services, the recipient's terms and privacy rules apply.
9. For due diligence in connection with legitimate corporate transactions, including investment or financing, provided that disclosure is limited to the minimum necessary scope and is subject to appropriate safeguards.

(II) Transfer

We do not transfer your personal information to another company, organization, or individual except in the following circumstances:

1. With your express consent.
2. If a merger, acquisition, asset transfer, or similar transaction results in a transfer of personal information, we will require the recipient to remain bound by this Privacy Policy or to obtain any consent required by law before materially changing the processing of that information.
3. Provided in accordance with the requirements of applicable laws, regulations, legal procedures, mandatory administrative or judicial requirements.

(III) Public Disclosure

We publicly disclose personal information only in the following circumstances and after applying security safeguards consistent with industry standards:

1. At your request and in a manner to which you have expressly agreed.
2. Where public disclosure is required by law or a binding administrative, law-enforcement, or judicial request, we may disclose the categories of personal information specified in the request and in the required manner. We review requests for a valid legal basis and, where appropriate, require supporting legal process such as a subpoena or investigation letter. Disclosure is limited to information the requesting authority is legally entitled to obtain for the stated purpose.

1. Our technologies and measures to protect your personal information

1. We have obtained Multi-Level Protection Scheme (MLPS) Level 3 certification and certifications under ISO/IEC 27001 for information security management and ISO/IEC 27017 for cloud security controls. These internationally recognized standards support a systematic and continuously improving approach to protecting the confidentiality, integrity, and availability of information.
2. We use security safeguards consistent with recognized industry practices, including governance policies, technical controls, and periodic vulnerability scanning, to reduce the risk of unauthorized access, use, or alteration and of data damage or loss.
3. We will take risk-appropriate management, technical and organizational measures based on the nature of personal information, processing scenarios and possible risks. However, there is no absolute security in the Internet environment, and the aforementioned measures do not constitute a guarantee that any risks can be avoided.
4. Tezign uses encryption technologies such as Transport Layer Security (TLS) and provides services over HTTPS to protect user data in transit.
5. We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, resolve relevant disputes, and satisfy legal requirements. Retention periods take into account the processing purpose, service term, amount and sensitivity of information, potential risk, user choices, dispute-resolution needs, and applicable law. At the end of the applicable period, we delete or anonymize the information. Backup copies may remain for a reasonable period to support system resilience and disaster recovery. Where immediate deletion from a backup is not reasonably feasible, we isolate the data, restrict access, and delete or anonymize it when the backup is updated or overwritten.
6. Access to personal information is limited to Tezign and affiliate personnel who need it for their work. We maintain access controls and monitoring mechanisms and require persons with access to personal information to comply with confidentiality obligations. A failure to do so may result in disciplinary or legal consequences.
7. The Internet is not completely secure, and communications through email, instant messaging, or social platforms may not be fully encrypted. Use strong passwords and take appropriate care when sharing personal information through those channels.
8. If you transact with a third party through the Tezign website, you may need to disclose contact details or other personal information to that party. Protect your personal information and disclose it only when necessary.
9. If a personal information security incident occurs, we will provide notices required by applicable law, including information about the nature and potential impact of the incident, measures taken or planned, steps you may take to reduce risk, and available remedies. We may notify you by email, letter, telephone, text message, or another reasonable method. Where individual notice is impracticable, we may issue a public notice. We will also report the incident and our response to competent authorities where required.
10. If you have questions about our protection of personal information, or believe your information or account credentials may have been compromised, contact us promptly using the details in the "How to Contact Us" section so that we can take appropriate measures.

2. Storage of your personal information

1. Personal information collected and generated through our operations in the People's Republic of China is stored within China, except where a specific product, enterprise service, or scenario is separately disclosed in accordance with law.
2. If a product feature or business arrangement requires a future cross-border transfer of personal information, we will satisfy applicable requirements, which may include notice, separate consent, a security assessment, certification, or standard contractual clauses. We will also take reasonable measures to require the overseas recipient to process the information as agreed.
3. If we discontinue a service or cease operations, we will provide at least thirty days' advance notice and, following termination, delete or anonymize your personal information unless retention is required by law (for example, applicable cybersecurity rules may require relevant network logs to be retained for at least six months) or a reasonable extension is necessary for finance, audit, or dispute-resolution purposes.

We respect your rights in relation to personal information, including rights to access, correct, or delete information and to withdraw consent where processing is based on consent. Subject to applicable law, your rights include:

1. Access and correct your personal information

Except as provided by laws and regulations, you have the right to access and correct your personal information at any time, including:

(1) Account profile information, such as your avatar, name, job title, company, and location;

(2) To access or correct other personal information generated through your use of our products or services, contact us. We will respond using the methods and within the time periods described in this Privacy Policy.

2. Delete your personal information

You can make a request to us to delete personal information under the following circumstances:

(1) If our processing of personal information violates laws and regulations;

(2) If we collect and use your personal information without your consent;

(3) If our processing of personal information violates our agreement with you;

(4) If we terminate our services and operations.

3. Withdraw consent and manage authorization

For personal information processed based on consent, you can withdraw your consent through product settings or contact us. Withdrawing consent will not affect the processing activities that have been carried out based on consent before the withdrawal, nor will it affect our continued processing of necessary information based on other legal processing bases. Some functions rely on corresponding information and may no longer be available after withdrawal.

4. Close your account

You may request account closure by emailing support@tezign.com or contacting our online customer service. We will review a complete account-closure request within 48 hours. The process and applicable conditions are described in the "Tezign Account Cancellation Notice". After your account is closed, we will stop providing the relevant products and services and, unless retention is required by law, delete or anonymize your personal information in response to your request.

5. Respond to your requests

If you cannot access, correct, or delete personal information through the methods above, wish to exercise another applicable right, or believe that Tezign has processed personal information contrary to law or an agreement with you, email support@tezign.com or contact our online customer service. We will acknowledge your request within 48 hours and process it within 15 days, subject to applicable law.

In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:

(1) Related to national security and national defense security;

(2) Relevant to public safety, public health, and major public interests;

(3) Related to criminal investigation, prosecution and trial;

(4) There is sufficient evidence that the request is made in bad faith or constitutes an abuse of rights;

(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

(6) Involving trade secrets.

You can entrust someone else to make the request on your behalf, but we may require the agent to provide valid authorization and identity information. For requests that are repeated, clearly exceed reasonable limits, may harm the legitimate rights and interests of others, or that we have the right to refuse according to law, we may not process them or charge reasonable costs within the scope of the law.

1. Tezign takes the protection of minors' personal information seriously. By using our products or services, you represent that you have the legal capacity required to do so. If you are under 18, obtain the written consent of a parent or legal guardian before using our products or services. We protect minors' personal information in accordance with applicable law.
2. For situations where we collect personal information from minors with the consent of parents or legal guardians, we will only use, share, transfer or disclose this information when permitted by law, with explicit consent from parents or guardians, or when necessary to protect the minor.
3. Personal information of minors under the age of fourteen is sensitive personal information. If we really need to process such information, we will obtain the consent of their parents or other guardians in accordance with the law, and take protective measures appropriate to the purpose of processing, the sensitivity of the information and possible risks.
4. If guardians believe that we are processing minors' personal information without obtaining valid consent, or wish to exercise their rights to access, correct, delete, etc., they can contact us through the contact information stated in this policy.
5. If we learn that a minor registered without the required consent of a parent or legal guardian, we may temporarily suspend the account, attempt to contact the guardian, and delete the minor's personal information as soon as reasonably practicable.

1. We may update this Privacy Policy as our services and business evolve. We will not reduce rights you are entitled to under this Privacy Policy without obtaining any consent required by law. Updated versions will be published on the Tezign website, and we will provide advance notice of material changes through a website announcement or another appropriate method. Please review this page periodically for the latest version. Where legally permitted, accepting the updated policy or continuing to use the relevant products or services after it takes effect constitutes acknowledgement of the revised Privacy Policy.

2. When there are major changes to this policy, we will prompt you through official website announcements, site notifications, pop-ups, emails, or other reasonable means based on the importance of the changes. Significant changes may include substantial changes in the purpose of processing, processing methods, categories of personal information, external objects provided, methods of exercising user rights, or contact information of personal information processors.

1. If you have any questions, comments or suggestions about this Privacy Policy or matters related to your personal information, please contact us at any time. Contact email: support@tezign.com
2. After receiving your feedback, we will process it within a reasonable time limit in accordance with laws, regulations and this Privacy Policy.

Before requesting account cancellation, carefully read this Tezign Account Cancellation Notice (the "Cancellation Instructions").

Special notice: By completing the information requested on the cancellation page, confirming these Cancellation Instructions and the relevant terms, and completing the cancellation process, you confirm that you have read, understood, and accepted these Cancellation Instructions. If you do not agree with any term, stop the account-cancellation process.

Closing your account may affect your ability to obtain subsequent support. After cancellation, we will delete or anonymize personal information in our back-end systems, except that applicable law may require certain transaction records to be retained for three years or longer.

1. To close your account, all of the following conditions must be met:

(1) There are no unfinished service consultations in the account;

(2) The account does not have any disputes, including complaints or reports;

(3) The account has been released from authorized login or binding relationships with other websites and other apps;

(4) The account does not contain any illegal or breach of contract.

2. Once the Tezign account is canceled, it cannot be recovered. Please back up all information and data related to the Tezign account before operating. Please keep the transaction record information of the service.

3. By canceling your Tezign account, you will no longer be able to use this Tezign account, and you will not be able to retrieve any content or information in or related to your Tezign account, including:

(1) You will not be able to log in and use this account;

(2) The personal data and historical information (including nickname, avatar, project consultation records, etc.) of this account will not be retrieved;

(3) You understand and agree that Tezign cannot assist you in restoring the aforementioned services. Please be sure to understand other relevant account information that you need to unbind before submitting a cancellation application.

4. Closing a Tezign Account does not release or reduce responsibility for conduct that occurred before the Account was closed.