Introduction
Tezign（Shanghai） Information And Technology Co., Ltd. (hereinafter referred to as "we") has always been committed to protecting the privacy of users. In accordance with applicable laws and regulations, we have formulated this "Tezign Website Privacy Policy" ("this Privacy Policy") to explain how we collect, use, share, transfer, and disclose your information when you use our products and/or services, as well as the ways we provide for you to access, update, delete, and protect this information.
Please note that this Privacy Policy only applies to products and/or services provided by Tezign to you, and does not apply to products and/or services provided by third parties. Services provided by third parties are subject to their own service terms and privacy policies.
We hope you carefully read and confirm that you have fully understood the contents of this Privacy Policy before accessing our services. Using our products and/or services implies that you agree to the contents of this Privacy Policy (including updated versions).
If you have any questions about this Privacy Policy, you can contact us by sending an email to support@tezign.com. If you do not accept the terms of this Privacy Policy, please stop accessing our products and/or services immediately.
I. How We Collect and Use Your Personal Information
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information. Personal sensitive information refers to personal information that, once leaked, illegally provided, or misused, may endanger personal and property safety, and easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment.
The personal information involved in this Privacy Policy includes:
• Basic personal information: Name, phone number, work email, company name, position, location;
• Personal web surfing records: Web browsing records;
We will collect and use your personal information for the following purposes:
1. Email: Used for registration, login, email subscription, and news push.
2. Name, mobile phone number, position, company name, country/region: Used for product/service consultation response and demand docking.
(I) Situations where you must authorize us to collect and use your personal information
Our products and/or services include some core functions. We may collect, store, and use the following information related to you to achieve these functions. If you do not provide relevant information, you will not be able to become our registered user and enjoy our core functions, but it will not affect your use of browsing services as a visitor. These functions include:
1. Register as our user: You need to register and log in on our platform. You can click [Register/Login] in the upper right corner. You can choose email registration or become our user via SSO. (1) If you choose email login/registration, you need to provide at least your own email account. We will verify whether your email is valid by sending an email to the provided account. (2) You should set and properly keep your login password.
2. Consultation response: If you have any questions about our products/services or seek any help or cooperation, our [Tezign Intelligent Assistant] will provide timely assistance. To facilitate contact with you, you need to provide your name, company name, position, and other relevant information according to the form requirements of the [Contact Interface]. The foregoing information is only used to provide you with product/service consultation response and demand docking, and we will not use it for other purposes unrelated to the foregoing.
(II) You are fully aware that according to laws and regulations, we may collect and use personal information without your authorization and consent in the following situations:
1. Related to our fulfillment of obligations stipulated by laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
5. Difficult to obtain consent from the person concerned for the purpose of safeguarding the life, property, and other major legitimate rights and interests of the personal information subject or other individuals;
6. Personal information disclosed to the public by the personal information subject;
7. Necessary for signing and performing contracts according to your requirements;
8. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
9. Necessary for maintaining the safe and stable operation of the provided products and/or services, such as discovering and disposing of product and/or service failures;
10. Necessary for legal news reporting;
11. Necessary for academic research institutions to carry out statistical or academic research based on public interests, and when providing academic research or description results externally, de-identifying the personal information contained in the results;
12. Other circumstances stipulated by laws and regulations.
(III) Rules for the use of your personal information
1. We will use the collected personal information in accordance with the agreement of this Privacy Policy and to realize our product and/or service functions.
2. After collecting your personal information, we will import your information into our backend database through technical means. We have the right to analyze the user database and make non-commercial use of it.
3. Please note that all personal information you provide when using our products and/or services will continue to be authorized for our use during your use of our products and/or services unless you delete it or refuse our collection through system settings. When you cancel your account, we will stop using and delete or anonymize your personal information.
4. When we want to use your personal information for other purposes not specified in this policy, or use information collected for a specific purpose for other purposes, we will inform you in advance and seek your consent.
II. How We Use Cookies
To ensure the normal operation of the website, for you to have a easier access experience, and to recommend content that you may be interested in, we will store local storage (collectively referred to as 'Cookies') containing identifiers, site names, and some numbers and characters on your computer or mobile device.
With the help of Cookies, the website can store your preferences or data. We will not use Cookies for any purpose other than those stated in this Privacy Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers will automatically accept Cookies, but you can usually modify your browser settings to reject Cookies according to your needs; in addition, you can also clear all saved Cookies, but if you do so, you may need to change user settings every time you visit the Tezign website, and the corresponding information you recorded previously will also be deleted.
III. How We Share, Transfer, and Publicly Disclose Your Personal Information
(I) Sharing
We will not share your personal information with companies, organizations, and individuals other than Tezign and Tezign affiliates, except in the following cases:
1. Sharing with explicit consent or authorization: obtaining your explicit consent or authorization, including consent or authorization made by you based on this Privacy Policy and other agreements or rules on the Tezign platform.
2. Sharing under statutory circumstances: provision as required by applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements.
3. Handling disputes or controversies between you and others upon your request.
4. We may share your personal information with our affiliates. However, we will only share necessary personal information and are bound by the purposes stated in this Privacy Policy. If our affiliates want to change the purpose of processing personal information, they will seek your authorization and consent again.
5. Sharing with counterparties to achieve transaction purposes: We will share your information according to the agreement signed between you and the counterparty to achieve transaction purposes. We will only share your information for legitimate, proper, necessary, specific, and clear purposes, and the counterparty can only access the information involved in the transaction agreement between you and the counterparty.
6. Sharing with partners such as suppliers and service providers: We will entrust partners to provide certain services or perform functions on our behalf. Services provided by our partners include but are not limited to: (a) Email registration verification; (b) Data statistical analysis; (c) Technical support. Prior to this, we will agree on the rights and obligations of both parties with them by means not limited to signing agreements. We will only process your information for legitimate, proper, necessary, specific, and clear purposes. Partners can only access information required to perform their duties and cannot use this information for any other purpose.
7. When accepting due diligence according to our reasonable capital market activities (including but not limited to investment and financing, etc.), we will control the disclosure of your information within the minimum necessary scope.
(II) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
2. In cases involving merger, acquisition, asset transfer, or similar transactions, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy, otherwise, we will require the company or organization to re-seek authorization and consent from you.
3. Provision as required by applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements.
(III) Public Disclosure
We will only publicly disclose your personal information under the following circumstances and on the premise of taking safety protection measures complying with industry standards:
1. Disclose your designated personal information under the disclosure method explicitly agreed by you according to your needs.
2. In cases where it is necessary to provide your personal information according to the requirements of laws, regulations, mandatory administrative law enforcement, or judicial requirements, we may publicly disclose your personal information based on the required personal information type and disclosure method. Under the premise of complying with laws and regulations, when we receive the above request for information disclosure, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We will carefully review all requests to ensure that they have a legal basis and are limited to data that law enforcement agencies have legitimate rights to obtain for specific investigation purposes.
IV. How We Protect and Store Your Personal Information
(I) Technologies and Measures We Protect Your Personal Information
1. We have obtained the Level 3 Certification of Network Security Level Protection, ISO/IEC 27001 Information Security Management System, and ISO/IEC 27017 Cloud Service Security Management System. ISO/IEC 27001 and ISO/IEC 27017 are widely adopted global security standards. This certification fully proves that the security management of this service product complies with internationally recognized standards and can provide you with a systematic and continuous method to manage information security to ensure the privacy, integrity, and availability of your own and your data information.
2. We will strive to adopt security protection measures complying with industry standards, including establishing reasonable institutional norms, security technologies, and regularly conducting security vulnerability scans to prevent your personal information from unauthorized access, use, modification, and avoid data damage or loss.
3. Tezign's network services adopt encryption technologies such as transport layer security protocols and provide browsing services through https to ensure the security of user data during transmission.
4. We will only retain your personal information for the period necessary to achieve the purposes stated in this Privacy Policy. After the retention period expires, if you have not authorized otherwise or if there are no related disputes, we will delete your personal information or anonymize it.
5. We only allow employees of Tezign and Tezign affiliates who need to know this information to access personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may contact your personal information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability.
6. The Internet is not an absolutely secure environment, and communication methods with other users such as email, instant messaging, and social software cannot be determined to be completely encrypted. We recommend that you use complex passwords when using such tools and pay attention to protecting your personal information security.
7. When conducting transactions of products and/or services with third parties through the Tezign website, you will inevitably disclose your personal information, such as contact information or email address, to the counterparty or potential counterparty. Please properly protect your personal information and only provide it to others when necessary.
8. After the unfortunate occurrence of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks independently, remedial measures for you, etc. We will also promptly inform you of the relevant situation of the incident by email, letter, telephone, SMS notification, etc. When it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also proactively report the disposal of personal information security incidents according to the requirements of regulatory authorities.
9. If you have any questions about our personal information protection, you can contact us through the contact information agreed at the bottom of this Privacy Policy. If you find that your personal information has been leaked, especially if your account has been leaked, please contact us immediately through the contact information agreed in [How to Contact Us] at the bottom of this Privacy Policy so that we can take corresponding measures.
(II) Storage of Your Personal Information
1. Personal information collected and generated during our operations in the People's Republic of China is stored in China.
2. If we terminate our service or operation, we will notify you at least thirty days in advance and delete or anonymize your personal information after terminating the service or operation, except in the following cases: (1) Complying with the requirements of laws and regulations regarding information retention (for example: The "Cybersecurity Law" stipulates: adopt technical measures to monitor and record network operation status and network security incidents, and retain relevant network logs for no less than six months as required); (2) Reasonable extension needed for financial, audit, dispute resolution, and other purposes.
V. How You Manage Your Personal Information
Tezign attaches great importance to your concern for personal information and does its best to protect your rights to access, correct, delete, and withdraw consent for your personal information, so that you have full ability to safeguard your privacy and security. Your rights include:
1. Access and correct your personal information
Except as provided by laws and regulations, you have the right to access and correct your personal information at any time [Upper right corner personal avatar Account Settings], specifically including: (1) Your personal information: avatar, name, position, company, location; (2) Choose topics you are interested in and customize your experience based on your interests; (3) If you need to access or correct other personal information generated during your use of our products and/or services, please feel free to contact us. We will respond to your request in the manner and within the time limit set out in this Privacy Policy.
2. Delete your personal information
In the following situations, you can make a request to us to delete personal information: (1) If our handling of personal information violates laws and regulations; (2) If we collect and use your personal information without your consent; (3) If our handling of personal information violates our agreement with you; (4) If we terminate services and operations.
3. Cancellation
You can send us an application to cancel your account by emailing support@tezign.com or contacting us through online customer service. After you successfully apply to cancel your Tezign account, we will complete the review of your account cancellation within 48 hours of your application. For details on how to cancel and the conditions you should meet, please refer to the "Tezign Account Cancellation Instructions". After you cancel your account, we will stop providing you with products and/or services, and according to your request, unless otherwise provided by laws and regulations, we will delete or anonymize your personal information.
4. Responding to your request
If you cannot access, correct, or delete your personal information through the above methods, or if you need to access, correct, or delete other personal information generated during your use of our products and/or services, or if you believe that Tezign has violated any laws and regulations or agreements with you regarding the collection or use of personal information, you can send an email to [support@tezign.com] or contact us through online customer service. We will respond within 48 hours after receiving your feedback and handle your request within 15 days.
In the following situations, according to legal and regulatory requirements, we will not be able to respond to your request: (1) Related to national security and national defense security; (2) Related to public safety, public health, and major public interests; (3) Related to criminal investigation, prosecution, and trial; (4) There is sufficient evidence to show that you have subjective malice or abuse of rights; (5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations; (6) Involving trade secrets.
VI. Protection of Minors' Personal Information
1. Tezign attaches great importance to the protection of minors' personal information. When using our products and/or services, we presume that you have the corresponding capacity for civil conduct. If you are a minor under the age of 18, you should obtain written consent from your parent or legal guardian before using our products and/or services. Tezign protects minors' personal information in accordance with relevant national laws and regulations.
2. For the collection of minors' personal information with the consent of parents or legal guardians, we will only use, share, transfer, or disclose this information when permitted by law, explicitly consented to by parents or guardians, or necessary to protect minors.
3. If we find that a minor has registered and used our products and/or services without obtaining the consent of their parents or legal guardians, we will temporarily freeze the account, and the products and/or services will not be available at that time. At the same time, we will try to contact the guardian and try to delete the minor's personal information as soon as possible.
VII. How This Policy is Updated
To provide you with better services and with the development of Tezign's business, this Privacy Policy will be updated accordingly. However, without your explicit consent, we will not reduce the rights you should enjoy under this Privacy Policy. We will issue updated versions on the Tezign website and remind you of the update of relevant content through website announcements or other appropriate means before they take effect. Please also visit Tezign to keep abreast of the latest Privacy Policy. If you click or check to agree to accept the updated privacy policy, or continue to use our products and/or services, it means that you agree to accept the content of the revised Privacy Policy.
VIII. How to Contact Us
1. If you have any questions, comments, or suggestions about this Privacy Policy or your personal information, please feel free to contact us. Contact email: support@tezign.com
2. After receiving your feedback, we will handle it within a reasonable time limit in accordance with laws and regulations and this Privacy Policy.
Appendix: "Tezign Account Cancellation Instructions"
When you apply for the cancellation process, you should carefully read the "Tezign Account Cancellation Instructions" (hereinafter referred to as "Cancellation Instructions").
【Special Reminder】When you fill in the information according to the prompts on the cancellation page, read and agree to these "Cancellation Instructions" and relevant terms and conditions, and complete the entire cancellation procedure, it means that you have fully read, understood, and accepted all the contents of these "Cancellation Instructions". During the process of reading these "Cancellation Instructions", if you do not agree to any relevant terms and conditions, please stop the account cancellation procedure immediately.
We kindly remind you that your act of canceling the account will bring many inconveniences to your after-sales service, and after cancellation, we will remove your personal information in our background system or anonymize it. You know and understand that according to relevant laws and regulations, relevant transaction records must be kept in the Tezign background for 3 years or even longer.
1. If you still insist on canceling your account, your account must meet the following conditions at the same time: (1) There are no unfinished service consultations in the account; (2) The account has no disputes, including complaints or being complained about; (3) The account has released authorization login or binding relationships with other websites and other APPs; (4) The account does not have any illegal or breaching behaviors.
2. Once a Tezign account is canceled, it cannot be recovered. Please back up all information and data related to the Tezign account by yourself before operation. Please keep the transaction record data of the service.
3. Canceling the Tezign account, you will no longer be able to use this Tezign account, nor will you be able to retrieve any content or information in and related to the account, including: (1) You will not be able to log in and use this Tezign account; (2) Personal data and historical information of this Tezign account (including nickname, avatar, project consultation records, etc.) cannot be retrieved; (3) You understand and agree that Tezign cannot assist you in restoring the aforementioned services. Before submitting the cancellation application, please be sure to understand other relevant account information you need to unbind.
4. Canceling this Tezign account does not mean that the behaviors and related responsibilities before the cancellation of this Tezign account are exempted or mitigated.