Terms of Service

Welcome to the Tezign website. Tezign is a leading enterprise agentic AI company in China. Through its independently developed Generative Enterprise Agent (GEA) architecture, Tezign builds enterprise-grade agentic systems that understand business context, participate in complex decisions, and proactively advance work toward outcomes—helping organizations drive growth, innovation, and productivity.

These Terms of Service (this "Agreement") are entered into between Tezign (Shanghai) Information Technology Co., Ltd. ("Tezign", "we", "us", or "our") and each natural person, legal person, organization, or other entity that accesses or uses Tezign's services or products ("user" or "you"). This Agreement explains the services and the parties' respective rights and obligations. Please read it carefully, including any text presented in bold or underlined form. It applies to the services, products, and webpages you use, including subsequent updates or upgrades. We may amend this Agreement within the scope permitted by law. If you do not agree, stop accessing and using the relevant products and services. By selecting "I have read and agree to the Terms of Service" or by using a service or product, you agree to be bound by this Agreement.

If you are under 18, read this Agreement with your legal guardian and use the services only with the guardian's consent. If you accept this Agreement or use a service on behalf of a legal person, organization, or other entity, you represent that you are fully authorized to do so. That entity will be bound by this Agreement and responsible for activity under its account.

Certain products or features may be governed by product descriptions, usage rules, orders, statements of work, supplemental agreements, or other written documents (collectively, "Special Rules"). If Special Rules conflict with this Agreement, the Special Rules control for the relevant product or feature. This Agreement continues to apply to matters not addressed in the Special Rules.

1. Under the Measures for the Labeling of AI-Generated and Synthetic Content, and other applicable requirements, you must use the labeling features we provide and make any required disclosures for content generated through the services, regardless of its format or purpose. No organization or individual may maliciously remove, alter, forge, or conceal a required AI-content label.
2. Output from the services is provided for reference and should not be treated as professional advice. For matters that may materially affect you or another person—including education, healthcare, finance, investment, insurance, or legal matters—consult an appropriately qualified professional. Before using, sharing, publishing, or otherwise relying on Output, conduct a human review appropriate to the context and assess its accuracy, completeness, suitability, and legal compliance. Do not rely solely on Output for decisions that may have significant legal or practical effects on an individual without adequate assessment.
3. You are responsible for decisions and actions based on Output, including risks arising from its accuracy, reliability, non-infringement, fitness for a particular purpose, or commercial use. Generative AI should be understood and used responsibly and in accordance with applicable law.

1. Tezign Products: Tezign's enterprise-grade agentic AI offerings, including GEA, which uses a Creative Reasoning Model to address complex business problems and a Subjective World Model to simulate how consumers think, feel, and make decisions. GEA advances key work using enterprise-specific context and learns from outcomes. The current product portfolio is described on the Tezign website.
2. Account: An account registered and used to access the Tezign website or services.
3. User: A natural person, legal person, or other organization that accesses or uses Tezign services or products.
4. Intellectual Property Rights: All intellectual property rights and protected subject matter recognized anywhere in the world, including: (1) patents, copyrights, registered and unregistered trademarks, rights in confidential information, and related rights; and (2) rights to apply for registration of any of the foregoing, whether published, registered, registrable, or otherwise protected under any legal system.
5. Confidential Information: Information with commercial, technical, or other value whose unauthorized disclosure may harm the information owner, including trade secrets, business plans, technical solutions, customer lists, and sales data.
6. Services: The products, features, technology, and related support that Tezign makes available through its website, software, interfaces, or other channels, as actually enabled for the user.
7. Input: text, pictures, audio and video, data, instructions and other content submitted, uploaded, transmitted, stored or otherwise provided by the user to the service.
8. Output: Text, pictures, audio and video, data, suggestions and other content generated or returned by the service based on user input.
9. User Content: Input and Output, collectively.
10. Enterprise users: Users who register, purchase or use services in the name of a legal person, unincorporated organization or other institution.
11. Third-Party Services: Software, models, content, data, websites, interfaces, and other products or services provided by third parties that may connect to, integrate with, or be displayed alongside Tezign Products.

(1) User eligibility

1. A Tezign user must be a natural person with full civil capacity or a duly established organization with the legal capacity and any qualifications required for the relevant services. To the extent permitted by law, Tezign is not liable for third-party losses caused by a user's lack of capacity, authorization, or required qualifications. A user that causes loss to Tezign or its affiliates must bear the corresponding liability. Tezign reserves the right to decline registration by a particular person or entity.

2. Users must maintain the civil capacity, authorization, and qualifications required to accept this Agreement and use the services throughout registration, purchase, and use. If any such status changes, the user must promptly stop the affected use and notify Tezign.

(2) Account registration, login, and use

1. Users may register an Account using an email address or mobile phone number and set a password. Users are responsible for safeguarding their Account credentials and for activity conducted through their Accounts. Activity under an enterprise Account is deemed activity of the relevant enterprise user.

2. Users must not share Account credentials with unauthorized persons or rent, lend, transfer, or otherwise permit another person to impersonate them through an Account. If an Account is compromised, credentials are exposed, or unauthorized use occurs, the user must promptly notify Tezign and take reasonable protective measures, such as changing the password.

3. Users may access or update personal information associated with their Accounts and are responsible for keeping that information accurate, authentic, current, and lawful. To the extent permitted by law, Tezign is not liable for issues caused by inaccurate information or delayed updates. If an Account profile or other Account information contains unlawful or harmful content, Tezign may require correction within a specified period and may suspend Account access if the user does not comply.

4. A user who becomes aware of conduct that damages or threatens website security must notify us promptly and take reasonable steps to limit the harm, including preserving evidence and notifying competent authorities where appropriate.

(3) Service access and changes

1. Subject to continued compliance with this Agreement and the Special Rules, Tezign grants the user a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services for their intended and agreed purposes. This right does not constitute a sale or transfer of any Tezign product, technology, or intellectual property.

2. Available features, capacity, call frequency, and service scope may vary by Account, region, device, version, plan, or use case. The applicable scope is the content displayed or enabled by Tezign or confirmed in writing by the parties. Tezign may update, upgrade, adjust, or optimize the Services in response to product development, security or compliance requirements, operational needs, or changes to third-party services.

3. Some features may be offered on a test, trial, preview, or evaluation basis. They may be incomplete, modified, or discontinued at any time and may be subject to additional terms. Unless required by law or agreed otherwise in writing, Tezign makes no commitment regarding the continuity, performance, or availability of such features.

4. For paid services, the service content, price, billing cycle, payment, cancellation and refund rules shall be subject to the purchase page, order, quotation, statement of work or other agreement signed by both parties. This agreement does not replace the commercial contract already signed by both parties.

5. The Services may include or permit connections to Third-Party Services. Those services are independently provided and governed by their own terms and privacy rules. Unless otherwise required by law, Tezign makes no commitment regarding their content, availability, security, or results. Users are responsible for evaluating whether to use them.

(4) Acceptable use

When using Tezign services or products, users must not:

1. Violate relevant national laws, regulations and administrative rules and regulations, and infringe upon the legitimate rights and interests of others (including but not limited to intellectual property rights and other rights and interests such as copyrights, patent rights, trademark rights, etc.);
2. use text, information, images, video, likenesses, music, webpages, or other content without all necessary and valid rights, permissions, and authorizations;
3. without Tezign's written permission, copy, modify, translate, create derivative works from, distribute, or publicly display Tezign materials or information shown on the platform;
4. use Tezign Products or Services for unlawful activities;
5. Disclose any confidential information to the public without the written permission of the rights holder;
6. reverse engineer, decompile, disassemble, rent, lend, modify, combine, or create derivative development from Tezign software or related software;
7. Behaviors that endanger the security of computer information networks include, but are not limited to, entering computer information networks or using computer information network resources without permission; deleting, modifying, or adding functions of computer information networks without permission; deleting, modifying, or adding data and applications that are stored, processed, or transmitted in computer information networks without permission; intentionally creating and spreading computer viruses, Trojans, and other destructive programs; other behaviors that endanger the software and/or services, the security of other entities, or network security;
8. Carry out any act that causes or is likely to cause (as determined by Tezign based on reasonable review) an unreasonable or disproportionately large load on Tezign's facilities;
9. Interfere with, destroy, manipulate, disrupt, modify, damage any equipment, software system or any network connected to or using Tezign or user account, or help others to commit the above acts;
10. Copying, modifying or creating derivative works based on any content (except personal information) published on Tezign's official website without the prior written consent of the website or other entitled parties and other acts that infringe upon the rights and interests of the entitled subjects;
11. Interfering or attempting to interfere with the proper functioning of networks, network services or network tools;
12. without Tezign's written consent, scrape, extract, or download data, content, or Output through automated, programmatic, or batch methods, or circumvent rate limits, quotas, technical restrictions, or security controls;
13. conceal the fact that content was generated or synthesized by AI; remove, alter, forge, or hide a label that must be retained by law; or misleadingly represent Output as entirely created by a natural person;
14. Use the Services or output to develop, train, fine-tune, evaluate or improve models, algorithms, products or services that compete with Tezign's products, except with Tezign's written consent;
15. Impersonating others, fictitious identities or organizational relationships, misleading others into thinking that users, user content or third parties have authorization, cooperation, recognition or other related relationships with Tezign;
16. use the Services to make fully automated decisions affecting an individual's credit, education, employment, housing, insurance, healthcare, legal rights, or other significant interests, or in a high-risk scenario prohibited by law or without required authorization;
17. Other violations of laws, regulations and administrative rules and regulations.

(5) Enforcement measures

1. If a user breaches this Agreement, Tezign may take enforcement measures proportionate to the circumstances, including issuing a written warning, removing unlawful content, disabling unlawful links, or suspending or terminating access to the Services. Where conduct may constitute an offense, Tezign may report it to competent authorities and provide information reasonably necessary to support an investigation. A user may appeal an enforcement decision to Tezign. A user whose breach causes loss to Tezign or its affiliates is responsible for that loss, including reasonable litigation costs, compensation paid to third parties, governmental or judicial penalties, legal fees, and reasonable travel expenses.

2. Tezign may cancel, suspend or restrict the user from logging into Tezign account based on the following reasons:

1. If Tezign reasonably believes that the user has breached this Agreement;
2. If Tezign believes that the user has infringed or may infringe the legal rights of others, including but not limited to infringement of the intellectual property rights of others;
3. If Tezign believes that the user has committed or is committing fraudulent or illegal activities;
4. To manage the risk of potential loss to Tezign, users, or third parties;
5. Other similar reasons.

3. Additional consequences of breach

1. If Tezign takes enforcement action because a user breached this Agreement, including closing the Account, the user remains responsible for fees accrued under this Agreement. The user must pay outstanding amounts and reimburse Tezign for losses and reasonable expenses, including legal fees, incurred in investigating the breach and recovering amounts due. This does not limit any other liability for breach available under this Agreement or applicable law.
2. If a user breaches this Agreement, Tezign may seek agreed liquidated damages and pursue recovery of losses exceeding those damages where permitted by law. Tezign may offset all or part of an amount due against funds held in a relevant user Account where legally and contractually permitted.
3. Tezign may use automated or manual methods to identify, review, and address User Content or conduct suspected of violating this Agreement, the Special Rules, or applicable law. Taking such action does not create an obligation for Tezign to proactively review or continuously monitor all User Content.
4. If a user believes that an Account or content was handled in error, the user may submit an appeal using the contact details in this Agreement and provide reasonably necessary evidence of identity, rights, and relevant facts. Tezign will review the matter in light of the circumstances, subject to applicable law, urgent risk, and the potential harm of restoring access.
5. Users may stop using the Services at any time. Tezign may adjust, suspend, or discontinue some or all free Services based on operational needs, technology upgrades, legal or compliance requirements, security risks, or business arrangements, and will provide notice in a reasonable manner. Paid Services are handled under the applicable Special Rules and law.

1. Tezign retains all ownership and intellectual property rights in the website and its design and in Tezign Products, including trademarks, logos, product interfaces, content, data, technology, algorithms, and code. Without Tezign's written permission, users must not copy, reverse engineer, decompile, disassemble, rent, lend, modify, combine, or create derivative development from the website or Tezign Products.

2. Except for Tezign Products and content provided by Tezign or another rights holder, users retain any rights they lawfully hold in their Input. Users must have all rights, permissions, and authorizations needed to submit Input to the Services for processing.

3. Tezign may store, copy, transform, analyze, transmit, display, and otherwise process User Content only as reasonably necessary to provide, maintain, secure, and improve the Services, carry out user instructions, and address security or compliance matters. Processing of User Content is also subject to the Privacy Policy and applicable Special Rules.

4. To the extent permitted by law, any rights a user may have in Output are subject to applicable law and the Special Rules. Because of the nature of AI technology, Output may not be original or unique, and another user may receive the same or similar content. Users are responsible for their use, modification, publication, distribution, or commercialization of Output and for the consequences of those activities.

5. Output may include content provided by, or subject to rights held by, a third party. Receipt of Output does not grant the user rights under a third party's intellectual property, likeness, name, trademark, or other lawful interests. Users must obtain any necessary authorization before use.

6. If a user provides suggestions, comments, or other feedback, Tezign may use that feedback without identifying the user and without payment to improve, promote, or develop products and services, unless otherwise required by law or agreed by the parties.

7. Tezign respects intellectual property and other lawful rights. A rights holder who believes that content in the Services infringes its rights may submit a notice and supporting evidence using the contact details in this Agreement. Tezign may forward the notice, remove or block content, disable links, or terminate access as permitted by law. If a user's conduct or User Content gives rise to a third-party claim, lawsuit, or arbitration against Tezign for infringement or unlawful activity, the user must indemnify Tezign for resulting costs and losses and use reasonable efforts to release Tezign from the claim, to the extent permitted by law.

1. Tezign uses security safeguards consistent with recognized industry practices, including governance controls, technical measures, and periodic vulnerability scanning, to reduce the risk of unauthorized access, use, alteration, damage, or loss. The Tezign Website Privacy Policy explains how Tezign collects, uses, shares, transfers, and discloses personal information in connection with the website and relevant products. By using the Services, users acknowledge that they have read and understood that policy. Orders, data processing agreements, or Special Rules may provide additional terms for enterprise Accounts, processing performed on a customer's behalf, or other agreed data-processing activities.

2. Users must not provide personal information unrelated to the intended purpose, important data, trade secrets, or information that applicable law prohibits from being submitted to generative AI services. If such information must be submitted for a lawful purpose, the user is responsible for completing any required notice, authorization, de-identification, and security assessment before submission and for subsequent use.

3. To provide the Services, Tezign may engage affiliates or service providers to process necessary data in accordance with applicable law, the Privacy Policy, and the Special Rules. Tezign requires those entities to process data for agreed purposes and under applicable requirements.

4. Users understand and agree that Tezign will not actively disclose or provide third parties with content stored by users in Tezign unless the following circumstances occur:

1. Necessary to realize product functions;
2. With the user’s express written consent or prior authorization;
3. In emergency situations, it is necessary to safeguard the public interest;
4. To safeguard the legitimate rights and interests of Tezign Products, such as finding, preventing, and handling fraud or security issues;
5. Disclosed as required by relevant laws and regulations or as required by state agencies in accordance with the law;
6. Other circumstances that require disclosure and disclosure in accordance with the law.

1. A party is not liable for losses caused by an unforeseeable, unavoidable, and insurmountable force majeure event that prevents or delays performance of Tezign Products or obligations under this Agreement, to the extent permitted by law. The affected party must promptly notify the other party in writing and, within 15 days, provide reasonable details, the effect on performance, and available supporting evidence.

2. The parties will consider the effect of the event and discuss whether performance should continue, be delayed, or terminate. Force majeure may include severe weather, flood, tsunami, storm surge, typhoon, hurricane, blizzard, earthquake, volcanic eruption, landslide, fire, drought, explosion, lightning, epidemic, power or network outage, mobile gateway failure, telecommunications adjustments, telecommunications or power-line failure, computer viruses or other malicious programs, cyberattacks, war or armed conflict, terrorism, civil unrest, riot, strike, governmental action or regulation, changes in law or policy, and other circumstances recognized as force majeure under applicable law or commercial practice.

1. Tezign may perform scheduled or unscheduled updates, upgrades, inspection, maintenance, or resilience exercises affecting Tezign Products or related infrastructure. To the extent permitted by law, Tezign is not liable for reasonable interruptions caused by those activities and will use reasonable efforts to provide advance notice and restore service promptly.

2. Tezign Products may be disrupted by third-party activity, including malware, server attacks, or unauthorized access. If such an event occurs, Tezign will initiate an appropriate response and use reasonable efforts to restore service as soon as practicable.

3. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". Except as expressly stated in this Agreement or the Special Rules, Tezign disclaims express or implied warranties that the Services will be continuously available, timely, error-free, completely secure, fit for a particular purpose, or compatible with a user's software or hardware environment. Tezign does not warrant the authenticity, accuracy, completeness, or legality of third-party services, third-party output, external links, or third-party content. Transactions, authorizations, and disputes between a user and a third party are matters for those parties.

4. Unless required by law or agreed otherwise, Tezign has no obligation to review content that users input, upload, edit, or process, including images, video, fonts, music, and likenesses. Users are responsible for disputes and liability arising from that content and must take reasonable steps to protect Tezign from related claims. To the extent permitted by law, the user must compensate Tezign for resulting losses.

5. TO THE FULLEST EXTENT PERMITTED BY LAW, Tezign will not be liable for direct, indirect, consequential, punitive, incidental, or special damages arising from Tezign Products, including loss of profit or goodwill, even if advised of the possibility of such damages. Users should apply reasonable controls appropriate to their business, including content verification, human review, data backup, and access control. A user is responsible for losses caused or increased by failure to take reasonable measures, use outside the applicable service instructions, or breach of this Agreement.

The formation, validity, interpretation, performance, amendment, and termination of this Agreement, and disputes arising from it, are governed by the laws of mainland China. The parties will first attempt to resolve a dispute through good-faith negotiation. If negotiation does not resolve the dispute, either party may bring proceedings before the competent People's Court at Tezign's place of domicile.

If you have questions, comments, or suggestions about this Agreement or the Services, please contact us.

Contact email: support@tezign.com. You may also use our online customer support. We will respond and handle the matter within a reasonable period in accordance with applicable law and this Agreement.

1. Tezign may provide notices under this Agreement by website announcement, email, mobile text message, or postal delivery. A notice is deemed delivered on the date it is sent, subject to applicable law. Users must keep their contact and service-address information accurate and current. If delivery fails because the information supplied is inaccurate, incomplete, unclear, or not updated, or because the user or designated recipient refuses delivery, the notice or legal document may be deemed delivered in accordance with applicable procedural rules. Electronic delivery is deemed made when sent to the email address reserved by the user; a returned legal document may be deemed delivered on the return date. Where physical delivery is refused, the delivery process may be documented by photograph or video and the document may be left at the delivery location where permitted. Users are responsible for consequences arising from inaccurate, incomplete, or outdated contact information.

2. This Agreement takes effect when published. Tezign may amend it as permitted by law. If a user does not agree to an amendment, the user must stop using the affected Tezign Products. Continued use after an amendment takes effect constitutes acceptance where permitted by law.

3. Tezign may transfer all or part of its rights and obligations under this Agreement to an affiliate or a successor in connection with a merger, division, asset transfer, or business transfer. Users may not transfer an Account or any rights or obligations under this Agreement without Tezign's prior written consent.

4. A party's failure to exercise, delay in exercising or partial exercise of any right under this Agreement shall not constitute a waiver of such right, nor shall it affect its subsequent exercise.

5. This Agreement, the Special Rules, and the Privacy Policy constitute the entire agreement between the user and Tezign regarding the relevant Services. If the parties have entered into another written agreement covering the same matter, that written agreement prevails to the extent of any conflict.

6. If any provision of this Agreement is wholly or partly invalid or unenforceable, the remaining provisions remain valid and binding.